CUSTOM ITEMS LEAD TIME 10-12 WORKING DAYS
STORE POLICY
Customer Care
At Earth&Sugar, our customers are at the heart of everything we do. We are committed to providing unparalleled support throughout your online shopping journey. We are always available to assist you with any queries, concerns, or assistance you may need. From order placement to delivery, we ensure transparent communication, timely updates, and secure payment handling. We offer easy returns and refunds, ensuring your satisfaction with every purchase. Our aim is to provide detailed product information, guidance, and a seamless shopping experience. Your feedback is invaluable, helping us continually enhance our services. Rest assured, your privacy is our priority, and we adhere to stringent privacy policies to protect your personal information. Thank you for choosing Earth&Sugar - we are here to make your online shopping experience exceptional.
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Privacy & Safety
At Earth&Sugar we prioritise the privacy and safety of our customers' online transactions. We understand the importance of secure online shopping and are committed to providing a safe and secure environment for all your transactions. This Privacy and Safety Statement outlines our practices and commitment to protecting your sensitive information during online transactions.
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Protection of Personal Information: We do not store your sensitive financial information, such as credit card numbers, after your transaction is completed. Your personal and payment information is securely transmitted to our payment processor for authorization and then immediately discarded to enhance security.
Third-Party Security: We partner with trusted and reputable payment gateways that adhere to stringent security standards. These partners are also committed to protecting your personal and financial information.
Customer Responsibility: While we take every precaution to ensure the security of your online transactions, we encourage you to take steps to protect your information as well. This includes regularly updating your account passwords, ensuring the security of your devices, and being cautious about sharing personal information online.
Transparent Communication: In the event of a data breach or any security incident that may compromise your information, we are committed to transparent communication. We will promptly notify affected customers and provide guidance on the necessary steps to mitigate potential risks.
Your Consent: By using our website and making online transactions, you consent to the collection, use, and disclosure of your information as described in this Privacy and Safety Statement.
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At Earth&Sugar, we are dedicated to providing you with a secure and enjoyable online shopping experience. If you have any questions or concerns about our privacy and security practices, please do not hesitate to contact us.
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Thank you for choosing Earth&Sugar for your online shopping needs.
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Sincerely,
Earth&Sugar
Payment Methods
• Credit / Debit Cards
• Yoco
• Offline Payments